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Terms That Govern Your idompey Account

These terms set out the rules that apply when you open and use your account with us — covering everything from how deposits via Touch 'n Go, GrabPay…

Account Eligibility RulesPayment & Withdrawal TermsDispute Resolution ProcessAccount Suspension PolicyGoverning Jurisdiction

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What These Terms Cover and Who They Apply To

idompey Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on idompey, you agree to these terms in full. They apply to all activity on your account, including placing wagers, requesting withdrawals, and communicating with our support team. We may update these terms from time to time; when we do, we will

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notify you via the email address on your account before any change takes effect. Continued use of your account after that notice period means you accept the updated terms. If any clause is found unenforceable under applicable law, the remaining clauses continue in full force. These
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terms are governed by the law of the jurisdiction in which we operate, and any dispute that cannot be resolved through our internal process will be referred to the relevant authority in that jurisdiction. Access to our platform is subject to local law and is available
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only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS ENQUIRY CHANNELS

How to Reach Us About These Terms

Live Chat Support Our live chat team is available around the clock. If a clause in these terms is unclear or you need clarification on how a rule applies to your account, start a chat and we will walk you through it in plain language.

Email for Formal Queries For written queries about your rights under these terms, or to submit a formal dispute, email our compliance desk. We aim to respond to all written correspondence within two working days of receipt.

Help Centre Articles Our Help Centre contains plain-language summaries of the key clauses in these terms, including how withdrawals are verified, what triggers an account review, and how to appeal a decision that affects your account.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

We take our obligations under these terms seriously. Here is how we manage the key areas that affect your account day to day, from data retention to how…

Account Data We Hold

We store your registration details, transaction history, and session logs for as long as your account remains active and for…

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages in our lobby are…

Account Security Measures

Your account password is stored in an encrypted format that our staff cannot read.

Data Retention Schedule

Transaction records are retained for seven years in line with financial record-keeping obligations in the jurisdictions where we operate.

Requesting Changes to Your Account

To update personal details such as your registered email, phone number, or linked payment method — including your Touch 'n…

Who to Contact for Disputes

If you believe a transaction was processed incorrectly or a term was applied in a way that disadvantages you, contact…

Questions About Your Account Terms Answered

Below are the questions we hear most often about how these terms apply to accounts, payments, and account management on our platform.

We update our terms when our services or legal obligations change. We notify you by email before any update takes effect, giving you time to review the changes. Continued use of your account after the notice period signals your acceptance of the revised terms.

You can request account closure at any time through our live chat or email channel. We process closure requests within five working days. Transaction records are kept for the legally required retention period; all other profile data is deleted within 90 days of closure.

If your account is suspended pending an identity check, any approved withdrawal to Touch 'n Go, GrabPay, Boost dan FPX or a linked bank via FPX is placed on hold. Once the check is complete and your account is cleared, the withdrawal is processed on the next available cycle.

Submit a written dispute to our compliance desk by email, including your account ID and the transaction reference. We acknowledge within 24 hours and send a full written response within five working days, referencing the specific clause we applied.

The core terms apply to all accounts. Some sections — such as withdrawal verification thresholds and promotional eligibility rules — may differ based on your account tier. Any tier-specific rules are shown in your account dashboard and are considered part of these terms.

Your account agreement is governed by the law of the jurisdiction in which we are licensed to operate. Access to the platform is subject to local law and is available where local law permits. The governing law clause is set out in full in the terms document linked in your account.

Email our compliance desk from the address registered to your account, stating that you want a data access request under applicable privacy law. We will send a structured copy of your account data, transaction logs, and any stored identity documents within 14 days.

Terms That Govern Your idompey Account

How to Reach Us About These Terms

Account Security, Data and Your Rights Under These Terms

Account Data We Hold

Cookie and Tracking Policy

Account Security Measures

Data Retention Schedule

Requesting Changes to Your Account

Who to Contact for Disputes

Questions About Your Account Terms Answered

01 Do these terms change, and how will I know?

02 Can I close my account and have my data deleted?

03 What happens to my pending withdrawal if my account is suspended?

04 How do I dispute a transaction under these terms?

05 Are these terms the same for all account types?

06 Which law governs my account agreement with idompey?

07 How do I request a copy of the personal data you hold on me?

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