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How idompey Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account with us, how we store it, and the rights you hold over it as…

Data Collected TransparentlyMalaysian Account Holder RightsSecure Data StorageClear Retention PeriodsDirect Contact for Requests

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What This Policy Covers and Where It Applies

idompey Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data we process in connection with your idompey account, including data submitted during account registration, data generated during payment transactions via Touch 'n Go, GrabPay, Boost dan FPX, and data recorded through your session activity on our platform. Access to

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our services depends on local law and is available where local law permits. We do not knowingly collect data from individuals in jurisdictions where accessing our platform is not permitted. Data we collect includes your name, contact details, payment method identifiers, and session logs. We do
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not sell your personal data to third parties. Any sharing with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX is strictly limited to completing your transaction and is governed by binding data processing agreements.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or delete your personal data, our dedicated privacy team handles these requests directly.

Email Privacy Team Send your data access, correction, or deletion request to our privacy inbox. Include your registered account email so we can locate and verify your records before acting on any request.

Live Chat Start a live chat session from your account dashboard and select the Privacy option. Our support agents can raise a formal data request on your behalf and give you a reference number to track progress.

Help Centre Form Submit a written request through the Help Centre form under the Privacy category. Attach any supporting identity document so we can verify your identity and process the request without unnecessary delay.

HOW WE PROTECT DATA

Data Handling, Security and Your Account

We apply layered security controls across every part of your account — from the moment you submit registration details to every payment you make via Touch 'n Go…

Encrypted Data Storage

All personal data is stored in encrypted databases. Encryption keys are rotated on a scheduled basis and access to raw…

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how pages are used.

Account Security Controls

Your account is protected by password authentication and optional two-factor verification.

Data Retention Schedule

We retain your account data for as long as your account is active and for a defined period after closure…

Payment Data Handling

Payment identifiers from Touch 'n Go, GrabPay, Boost dan FPX are handled solely for transaction processing and fraud prevention.

Privacy Request Process

Submit a data access or deletion request through email, live chat, or the Help Centre form.

Frequently Asked Questions About Your Privacy

These questions cover the data rights most commonly raised by our account holders in Malaysia. If your question is not listed here, reach us directly through the contact paths in the section above.

We collect the details you enter during registration — name, email address, phone number, and date of birth — along with payment method identifiers used during deposits and withdrawals, and session activity logs generated while you use the platform.

Yes. Submit a data access request through our privacy email, live chat, or Help Centre form with your registered account email. We verify your identity and deliver a copy of your personal data within fourteen calendar days of receiving your request.

Contact us through any of the three support channels listed on this page, specify whether you want a correction or deletion, and include your account email. We confirm receipt within two business days and complete the action within fourteen calendar days.

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — strictly to complete your transactions, and with service providers who operate under binding data agreements. We do not sell personal data to any third party.

Your data is retained while your account is active and for a defined period after closure as required by applicable law in Malaysia. At the end of that retention period, data is securely deleted or anonymised according to our internal schedule.

Session cookies keep your login active during a visit. Analytical cookies help us understand page performance. You can adjust or remove cookies through your browser settings at any time; this will not prevent you from accessing your account.

Raise your concern directly with our privacy team via email or live chat first. If you are not satisfied with our response, you have the right to escalate the complaint to the relevant data protection authority in Malaysia as permitted by local law.

How idompey Handles Your Personal Data

Reach Us About Your Privacy

Data Handling, Security and Your Account

Encrypted Data Storage

Cookie Policy

Account Security Controls

Data Retention Schedule

Payment Data Handling

Privacy Request Process

Frequently Asked Questions About Your Privacy

01 What personal data does idompey collect when I open an account?

02 Can I request a copy of the data held on my account?

03 How do I ask for my data to be corrected or deleted?

04 Does idompey share my data with third parties?

05 How long does idompey keep my account data after closure?

06 How are cookies used on the idompey platform?

07 Who do I contact if I have a complaint about how my data was handled?

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